FAQ's

Help Center

Questions and Answers on All Things Beauty

In how many days will i recieve my order?

For the safety of customers who shop on our site, payment / billing information is checked from the moment you place your order. Therefore, in order for your order to reach the procurement and delivery stage, the accuracy of the payment / invoice is neccessary and is strictly kept confidential. It will be shipped within the same day until 14:00 within working days. After your orders are delivered to the cargo, they will be delivered within 2 working days within khi and within 4 working days outside of khi

incorrect/incomplete delivery

Open the package you received with the cargo officer and check your order. If you see any inaccuracies or deficiencies, please contact us immediately.

Address information

In order for your order to reach you as quickly as possible, please write your address and telephone information as clearly as possible. If the address you provided during the membership process and the address you want your order to be delivered to is different, pay attention to this issue when filling out the order form.

Return policy/ refund

The products you ordered are carefully checked and then carefully packaged. If, however, we overlook, the defective products will be replaced within 7 days.

Our company acts within the framework of the Consumer Protection Law in return transactions. You can return the unopened, unused and unsealable products within 7 days from the delivery date by stating the reason. Below you can find the items that must be complete in the products you send for return. Product returns are not accepted if any of these are missing:

The product in complete and undamaged condition

  • waybill invoice,

  • a letter stating the reason for the return,

  • box, packaging, standard accessories, if any 

Damage during transportation is compensated by the cargo company. It is recommended to keep a report before receiving the package.

What are your payment options?

We here at thalia provide two payment options (cod) cash on delivery and bank transfer.